Archive for the Financial Category

The Mother of All Complaints!

The Mother of All Complaints! (Or… every complaint I ever read on Facebook and what the restaurant can do about it) There are very few customers that can see the kind of things I see when I walk into a restaurant. Knowing when to speak up, how […]

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Will South African’s Pay Big Bucks for Starbucks?

Will South African’s Pay Big Bucks for Starbucks? Perhaps that is not the real question; perhaps the real question is “Will South African’s Pay Big Bucks for Starbucks TWICE?” No one is under any illusion that South Africans will be hurrying along to try out the new […]

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Who Is Killing The Restaurant Industry – Part 4 (The Suppliers)

In order to establish a clear motive and opportunity for our next suspect, the supplier, it is important that we understand the circumstances in which the victim and the suspect both operate. As previously mentioned it was only a few short years ago that the restaurant industry […]

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Who Is Killing The Restaurant Industry – Part 2 (The Suspects)

It is with great sadness and regret that we note the passing of ANOTHER of Johannesburg’s restaurants… This week the Firehouse Steakmaster in Illovo joined a growing list of casualties in the industry and although cause of death has not yet been established, you can be certain […]

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Who Is Killing The Restaurant Industry – Part 1 (An Introduction)

Crime thrillers are all the rave right now and although I am no James Patterson or Lincoln Child, the slow but painful death of the South African Restaurant Industry makes for some pretty interesting reading. “Death?” you ask, am I not being a little too dramatic, a […]

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How To Write A Basic Marketing Plan

Developing a marketing plan for the first time can be daunting but by following this basic structure you will at least know that there are no gaping holes. Question 1 – What do you want to achieve? This question is crucial to start.  Don’t move on until […]

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Groupon Responds

Following closely on my two previous blog postings, I had a request to meet with the CEO of Groupon and allow them the opportunity to put forward their case. In the interest of fairness, here is a the complete, unedited response that was received from them… Groupon […]

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Groupon – A customer (victim) speaks out

I have received numerous responses by comment, email and call on my previous blog posting BUT this one struck me the most. Here it is, a real life South African restaurant experience… Take note! With thanks to GeeKaySA who posted it… I believe Mike mostly writes about […]

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Deal Or No Deal? What they don’t tell you about Groupon type deals

This has been an exciting year and it has been quite a while since I put fingers to keys (used to say pen to paper in the old days) and I think I may have been waiting for something to stir my passion besides the terrible state […]

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