Archive for the Service Category

The Finest Meal I (N)ever Ate

The Finest Meal I (N)ever Ate For years I have been saying that restaurants are so much more than just the food they serve. They are about service, about atmosphere, about the staff, about the welcome but more than anything else they are about how they make […]

Read more

The Mother of All Complaints!

The Mother of All Complaints! (Or… every complaint I ever read on Facebook and what the restaurant can do about it) There are very few customers that can see the kind of things I see when I walk into a restaurant. Knowing when to speak up, how […]

Read more

Will South African’s Pay Big Bucks for Starbucks?

Will South African’s Pay Big Bucks for Starbucks? Perhaps that is not the real question; perhaps the real question is “Will South African’s Pay Big Bucks for Starbucks TWICE?” No one is under any illusion that South Africans will be hurrying along to try out the new […]

Read more

Who Is Killing The Restaurant Industry – Part 5 (The Customer)

Another restaurant casualty! Two weeks ago I wrote in this blog “And rumours abound that Melrose Arch is to see a big casualty soon.” Last night on arriving at Melrose Arch I see that Mangiare has closed it’s doors. I wrote about the debacle at Melrose Arch […]

Read more

Why Food Critics Don’t Matter

There are only two professions that I am aware of where 1) someone gets hired to masquerade as someone who can’t say no 2) a person gets paid to do what other people consider a pleasure and 3) they usually declare themselves disgusted afterward. And I should […]

Read more

Handling The Guest From Hell

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it like he just dropped two grand at the […]

Read more

The Waiters Who Serve You

In preparation for the next chapter on Who Is Killing The South African Restaurant Industry where I am going to concentrate on the role the staff are playing in the demise of the industry, I have decided to introduce you to that most wonderful of creatures… The […]

Read more

What Type Of Complainer Are You?

This article was penned by a restaurant owner and regular reader of my posts. He has asked that he remain anonymous and I will certainly respect this. I shall Refer to him as Mr A although his real name is… Arthur Jackson, 32a Milton Avenue, Hounslow, Middlesex. […]

Read more

How To Get Great Service In A Restaurant Every Time

I am often asked how I am able to get great service from waitstaff when I go out. let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Friggin Blog Writers” it is because after almost […]

Read more

I Am The Customer – lessons for all businesses

You often accuse me of carrying a chip on my shoulder – but I suspect that this is because you do not entirely understand me – is it not normal to expect satisfaction for ones’ money spent? Ignore my wants and I will simply cease to exist.  […]

Read more
Page 1 of 212
Visit Us On FacebookVisit Us On TwitterVisit Us On Youtube