Posts Tagged Service

A Tribute To Ben Filmalter (Founder Mugg & Bean and so many others)

My speech at the Memorial Service of Ben Filmalter As I look around the room, I know exactly what Ben would say if he was here… “Who the hell is watching the stores?” There are some that say “you can judge a man by the company he […]

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The Mother of All Complaints!

The Mother of All Complaints! (Or… every complaint I ever read on Facebook and what the restaurant can do about it) There are very few customers that can see the kind of things I see when I walk into a restaurant. Knowing when to speak up, how […]

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When To Complain About A Restaurant On Social Media

So I see a lot of bitching and moaning about restaurants on Facebook and other social media channels, some probably justified, some just drivel. How do you know when to complain and when not to? Here is a simple guide…

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Who Is Killing The Restaurant Industry – Part 7 (The Staff Member)

Let’s begin by clearing up a simple yet widely held restaurant misconception… Theft is not shrinkage! You see shrinkage is when you send your table cloth to the cleaners and it returns the size of a serviette, theft on the other hand is when somebody else decides […]

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Who Is Killing The Restaurant Industry – Part 5 (The Customer)

Another restaurant casualty! Two weeks ago I wrote in this blog “And rumours abound that Melrose Arch is to see a big casualty soon.” Last night on arriving at Melrose Arch I see that Mangiare has closed it’s doors. I wrote about the debacle at Melrose Arch […]

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Why Food Critics Don’t Matter

There are only two professions that I am aware of where 1) someone gets hired to masquerade as someone who can’t say no 2) a person gets paid to do what other people consider a pleasure and 3) they usually declare themselves disgusted afterward. And I should […]

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Handling The Guest From Hell

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it like he just dropped two grand at the […]

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The Waiters Who Serve You

In preparation for the next chapter on Who Is Killing The South African Restaurant Industry where I am going to concentrate on the role the staff are playing in the demise of the industry, I have decided to introduce you to that most wonderful of creatures… The […]

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What Type Of Complainer Are You?

This article was penned by a restaurant owner and regular reader of my posts. He has asked that he remain anonymous and I will certainly respect this. I shall Refer to him as Mr A although his real name is… Arthur Jackson, 32a Milton Avenue, Hounslow, Middlesex. […]

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How To Get Great Service In A Restaurant Every Time

I am often asked how I am able to get great service from waitstaff when I go out. let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Friggin Blog Writers” it is because after almost […]

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