This article was penned by a restaurant owner and regular reader of my posts. He has asked that he remain anonymous and I will certainly respect this. I shall Refer to him as Mr A although his real name is… Arthur Jackson, 32a Milton Avenue, Hounslow, Middlesex. […]
Read more →I am often asked how I am able to get great service from waitstaff when I go out. let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Friggin Blog Writers” it is because after almost […]
Read more →You often accuse me of carrying a chip on my shoulder – but I suspect that this is because you do not entirely understand me – is it not normal to expect satisfaction for ones’ money spent? Ignore my wants and I will simply cease to exist. […]
Read more →I was recently sent a list of 50 things that customers wish you knew about them. Before adding it to my blog and sending it out, I traced the original source of the article and all credit must go to Sonia Simone and her site at Remarkable […]
Read more →We’ve all experienced it: A haughtier-than-thou hostess whose IQ is commensurate with her bra size. Or a dissembling host reminiscent of the “five, ten minutes” maitre d’ in the Chinese restaurant episode of Seinfeld. So how can a restaurant’s owners make sure they get the right person […]
Read more →Following closely on my two previous blog postings, I had a request to meet with the CEO of Groupon and allow them the opportunity to put forward their case. In the interest of fairness, here is a the complete, unedited response that was received from them… Groupon […]
Read more →I have received numerous responses by comment, email and call on my previous blog posting BUT this one struck me the most. Here it is, a real life South African restaurant experience… Take note! With thanks to GeeKaySA who posted it… I believe Mike mostly writes about […]
Read more →This has been an exciting year and it has been quite a while since I put fingers to keys (used to say pen to paper in the old days) and I think I may have been waiting for something to stir my passion besides the terrible state […]
Read more →
