Ever wonder what’s really going on in the minds of the owners and staff who serve you in a restaurant. Well if they could wear their hearts on their sleeves, or at least on their T-Shirts, you may be in for a little surprise. […]
Read more →My speech at the Memorial Service of Ben Filmalter As I look around the room, I know exactly what Ben would say if he was here… “Who the hell is watching the stores?” There are some that say “you can judge a man by the company he […]
Read more →The Finest Meal I (N)ever Ate For years I have been saying that restaurants are so much more than just the food they serve. They are about service, about atmosphere, about the staff, about the welcome but more than anything else they are about how they make […]
Read more →The Mother of All Complaints! (Or… every complaint I ever read on Facebook and what the restaurant can do about it) There are very few customers that can see the kind of things I see when I walk into a restaurant. Knowing when to speak up, how […]
Read more →So I see a lot of bitching and moaning about restaurants on Facebook and other social media channels, some probably justified, some just drivel. How do you know when to complain and when not to? Here is a simple guide…
Read more →In order to establish a clear motive and opportunity for our next suspect, the supplier, it is important that we understand the circumstances in which the victim and the suspect both operate. As previously mentioned it was only a few short years ago that the restaurant industry […]
Read more →Following closely on my two previous blog postings, I had a request to meet with the CEO of Groupon and allow them the opportunity to put forward their case. In the interest of fairness, here is a the complete, unedited response that was received from them… Groupon […]
Read more →I have received numerous responses by comment, email and call on my previous blog posting BUT this one struck me the most. Here it is, a real life South African restaurant experience… Take note! With thanks to GeeKaySA who posted it… I believe Mike mostly writes about […]
Read more →This has been an exciting year and it has been quite a while since I put fingers to keys (used to say pen to paper in the old days) and I think I may have been waiting for something to stir my passion besides the terrible state […]
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