Writing

Who Is Killing The Restaurant Industry – Part 4 (The Suppliers)

In order to establish a clear motive and opportunity for our next suspect, the supplier, it is important that we understand the circumstances in which the victim and the suspect both operate. As previously mentioned it was only a few short years ago that the restaurant industry […]

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Who Is Killing The Restaurant Industry – Part 3 (The Landlord)

Our poor unsuspecting victim moved quietly about his business, opening the doors, mopping the floors, working IN his business instead of ON his business, completely oblivious of the danger that was lurking inside his filing cabinet. For there, in a dusty folder alongside the liquor license application […]

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Who Is Killing The Restaurant Industry – Part 2 (The Suspects)

It is with great sadness and regret that we note the passing of ANOTHER of Johannesburg’s restaurants… This week the Firehouse Steakmaster in Illovo joined a growing list of casualties in the industry and although cause of death has not yet been established, you can be certain […]

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Who Is Killing The Restaurant Industry – Part 1 (An Introduction)

Crime thrillers are all the rave right now and although I am no James Patterson or Lincoln Child, the slow but painful death of the South African Restaurant Industry makes for some pretty interesting reading. “Death?” you ask, am I not being a little too dramatic, a […]

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Why Food Critics Don’t Matter

There are only two professions that I am aware of where 1) someone gets hired to masquerade as someone who can’t say no 2) a person gets paid to do what other people consider a pleasure and 3) they usually declare themselves disgusted afterward. And I should […]

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Handling The Guest From Hell

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it like he just dropped two grand at the […]

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The Waiters Who Serve You

In preparation for the next chapter on Who Is Killing The South African Restaurant Industry where I am going to concentrate on the role the staff are playing in the demise of the industry, I have decided to introduce you to that most wonderful of creatures… The […]

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How To Write A Basic Marketing Plan

Developing a marketing plan for the first time can be daunting but by following this basic structure you will at least know that there are no gaping holes. Question 1 – What do you want to achieve? This question is crucial to start.  Don’t move on until […]

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What Type Of Complainer Are You?

This article was penned by a restaurant owner and regular reader of my posts. He has asked that he remain anonymous and I will certainly respect this. I shall Refer to him as Mr A although his real name is… Arthur Jackson, 32a Milton Avenue, Hounslow, Middlesex. […]

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How To Get Great Service In A Restaurant Every Time

I am often asked how I am able to get great service from waitstaff when I go out. let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Friggin Blog Writers” it is because after almost […]

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