Writing

I Am The Customer – lessons for all businesses

You often accuse me of carrying a chip on my shoulder – but I suspect that this is because you do not entirely understand me – is it not normal to expect satisfaction for ones’ money spent? Ignore my wants and I will simply cease to exist.  […]

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Fifty Things Your Customers Wish You Knew

I was recently sent a list of 50 things that customers wish you knew about them. Before adding it to my blog and sending it out, I traced the original source of the article and all credit must go to Sonia Simone and her site at Remarkable […]

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How To Hire A Great Restaurant Host

We’ve all experienced it: A haughtier-than-thou hostess whose IQ is commensurate with her bra size. Or a dissembling host reminiscent of the “five, ten minutes” maitre d’ in the Chinese restaurant episode of Seinfeld. So how can a restaurant’s owners make sure they get the right person […]

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Groupon Responds

Following closely on my two previous blog postings, I had a request to meet with the CEO of Groupon and allow them the opportunity to put forward their case. In the interest of fairness, here is a the complete, unedited response that was received from them… Groupon […]

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Groupon – A customer (victim) speaks out

I have received numerous responses by comment, email and call on my previous blog posting BUT this one struck me the most. Here it is, a real life South African restaurant experience… Take note! With thanks to GeeKaySA who posted it… I believe Mike mostly writes about […]

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Deal Or No Deal? What they don’t tell you about Groupon type deals

This has been an exciting year and it has been quite a while since I put fingers to keys (used to say pen to paper in the old days) and I think I may have been waiting for something to stir my passion besides the terrible state […]

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