Staff – MikeSaidWhat?

Who Is Killing The Restaurant Industry – Part 7 (The Staff Member)

Listen to the podcast of the article here Let’s begin by clearing up a simple yet widely held restaurant misconception… Theft is not shrinkage! You see shrinkage is when you send your table...

Who Is Killing The Restaurant Industry – Part 5 (The Customer)

Listen to the podcast of the article here Another restaurant casualty! Two weeks ago I wrote in this blog “And rumours abound that Melrose Arch is to see a big casualty soon.” Last night...

Who Is Killing The Restaurant Industry – Part 4 (The Suppliers)

Listen to the podcast of the article here In order to establish a clear motive and opportunity for our next suspect, the supplier, it is important that we understand the circumstances in which...

Who Is Killing The Restaurant Industry – Part 2 (The Suspects)

Listen to the podcast of the article here It is with great sadness and regret that we note the passing of ANOTHER of Johannesburg’s restaurants… This week the Firehouse Steakmaster in Illovo...

Who Is Killing The Restaurant Industry – Part 1 (An Introduction)

Listen to the podcast of the article here Crime thrillers are all the rave right now and although I am no James Patterson or Lincoln Child, the slow but painful death of the South African Restaurant...

Handling The Guest From Hell

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it...