Ever wonder what’s really going on in the minds of the owners and staff who serve you in a restaurant. Well if they could wear their hearts on their sleeves, or at least on their T-Shirts, you may be in for a little surprise. […]
Read more →My speech at the Memorial Service of Ben Filmalter As I look around the room, I know exactly what Ben would say if he was here… “Who the hell is watching the stores?” There are some that say “you can judge a man by the company he […]
Read more →The Finest Meal I (N)ever Ate For years I have been saying that restaurants are so much more than just the food they serve. They are about service, about atmosphere, about the staff, about the welcome but more than anything else they are about how they make […]
Read more →The Mother of All Complaints! (Or… every complaint I ever read on Facebook and what the restaurant can do about it) There are very few customers that can see the kind of things I see when I walk into a restaurant. Knowing when to speak up, how […]
Read more →So I see a lot of bitching and moaning about restaurants on Facebook and other social media channels, some probably justified, some just drivel. How do you know when to complain and when not to? Here is a simple guide…
Read more →Will South African’s Pay Big Bucks for Starbucks? Perhaps that is not the real question; perhaps the real question is “Will South African’s Pay Big Bucks for Starbucks TWICE?” No one is under any illusion that South Africans will be hurrying along to try out the new […]
Read more →“Excuse me waiter, there’s a foreigner in my soup!” So the blame shifts from the marauding masses to the foreign shop owners with a desire to succeed to the waiters who want jobs to the business owners who create opportunities to European colonisers to the imperialistic powers […]
Read more →Let’s begin by clearing up a simple yet widely held restaurant misconception… Theft is not shrinkage! You see shrinkage is when you send your table cloth to the cleaners and it returns the size of a serviette, theft on the other hand is when somebody else decides […]
Read more →In preparation for the next chapter on Who Is Killing The South African Restaurant Industry where I am going to concentrate on the role the staff are playing in the demise of the industry, I have decided to introduce you to that most wonderful of creatures… The […]
Read more →I am often asked how I am able to get great service from waitstaff when I go out. let me assure you it is not because they have my picture posted on the notice board under “Big Tippers” or “Friggin Blog Writers” it is because after almost […]
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