Staff – MikeSaidWhat?

Who Is Killing The Restaurant Industry – Part 7 (The Staff Member)

Let’s begin by clearing up a simple yet widely held restaurant misconception… Theft is not shrinkage! You see shrinkage is when you send your table cloth to the cleaners and it returns the size of...

Who Is Killing The Restaurant Industry – Part 5 (The Customer)

Another restaurant casualty! Two weeks ago I wrote in this blog “And rumours abound that Melrose Arch is to see a big casualty soon.” Last night on arriving at Melrose Arch I see that Mangiare has...

Who Is Killing The Restaurant Industry – Part 4 (The Suppliers)

In order to establish a clear motive and opportunity for our next suspect, the supplier, it is important that we understand the circumstances in which the victim and the suspect both operate. As previously...

Who Is Killing The Restaurant Industry – Part 2 (The Suspects)

It is with great sadness and regret that we note the passing of ANOTHER of Johannesburg’s restaurants… This week the Firehouse Steakmaster in Illovo joined a growing list of casualties in the industry...

Who Is Killing The Restaurant Industry – Part 1 (An Introduction)

Crime thrillers are all the rave right now and although I am no James Patterson or Lincoln Child, the slow but painful death of the South African Restaurant Industry makes for some pretty interesting...

Handling The Guest From Hell

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it...

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