Tag: restaurant

The Wild World of Google Reviews: A Restaurant Consultant’s Take on Fair Play

February 28, 2025
Admin_MSW
Complaint, Customers, Restaurant

Hey there, South African restaurateurs! After 30 years in this crazy industry—long before Wi-Fi was a thing and customers could Facebook their feelings—I’ve seen it all. From flipping steaks to building...

Handling The Guest From Hell

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it...

What Type Of Complainer Are You?

This article was penned by a restaurant owner and regular reader of my posts. He has asked that he remain anonymous and I will certainly respect this. I shall Refer to him as Mr A although his real...

I Am The Customer – lessons for all businesses

You often accuse me of carrying a chip on my shoulder – but I suspect that this is because you do not entirely understand me – is it not normal to expect satisfaction for ones’ money spent? Ignore...

Fifty Things Your Customers Wish You Knew

I was recently sent a list of 50 things that customers wish you knew about them. Before adding it to my blog and sending it out, I traced the original source of the article and all credit must go to...

How To Hire A Great Restaurant Host

June 1, 2021
Admin_MSW
Restaurant, Staff

We’ve all experienced it: A haughtier-than-thou hostess whose IQ is commensurate with her bra size. Or a dissembling host reminiscent of the “five, ten minutes” maitre d’ in the Chinese restaurant...