Tag: restaurant

Handling The Guest From Hell

One of your waiters just dropped a cup of coffee over a customer, he is wearing an old tatty T Shirt that has certainly seen better days and not too much Sunlight soap BUT he is performing about it...

What Type Of Complainer Are You?

This article was penned by a restaurant owner and regular reader of my posts. He has asked that he remain anonymous and I will certainly respect this. I shall Refer to him as Mr A although his real...

I Am The Customer – lessons for all businesses

You often accuse me of carrying a chip on my shoulder – but I suspect that this is because you do not entirely understand me – is it not normal to expect satisfaction for ones’ money spent? Ignore...

Fifty Things Your Customers Wish You Knew

I was recently sent a list of 50 things that customers wish you knew about them. Before adding it to my blog and sending it out, I traced the original source of the article and all credit must go to...

How To Hire A Great Restaurant Host

June 1, 2021
Admin_MSW
Restaurant, Staff

We’ve all experienced it: A haughtier-than-thou hostess whose IQ is commensurate with her bra size. Or a dissembling host reminiscent of the “five, ten minutes” maitre d’ in the Chinese restaurant...

Deal Or No Deal? What they don’t tell you about Groupon type deals

June 1, 2021
Admin_MSW
Finance, Restaurant

This has been an exciting year and it has been quite a while since I put fingers to keys (used to say pen to paper in the old days) and I think I may have been waiting for something to stir my passion...